UTA is the bane of my existence. I absolutely hate taking the bus. But my lack of a car situation requires that I do so. At UVU you can buy a discounted bus pass for being a student. I purchased a pass my freshman year and renewed it my sophomore year. So imagine my fury when I went to take the bus to work last week and my pass didn't work. So today, I went to campus connection at my school to figure out what the problem was.
Flashback to January...
After attending a friends birthday party, I lost my pass and had to get a new one. I went to campus connection. They made me pay for a new pass ($20) because they have no record of which students have previously bought passes (which is absolutely ridiculous that they have no record of the transactions that they do! They are taking people's money they should know exactly who paid for what!!). I paid and went on my way with the promise of a new pass.
Let's look at the definition of the word "new": not existing before, recent, discovered recently or for the first time.
Therefore the pass I paid for in January was a brand new pass that expires in JANUARY because I had to get a brand new card.
Now, move your minds forward to today:
I walked over to campus connection and the girl there informed me (for the first time ever I might add) that all bus passes expire on September 15th regardless of when they were purchased. Also, it is UTA's policy "not ours" that passes are paid for by the card, not by the person.
W T POO
She also said that her manager could help me if I would like to talk to her. I said I would. So we went to the manager's office and I had a nice little chat...or rather, she did.
She gave me this 10 minute speech on how she trains her people to tell each customer the above information and has advertised the bus pass expiration date all over the school. Obviously this is not the case because in the 3 times I have paid for a bus pass I never once was informed of their policies or the expiration date of my bus pass nor have I ever seen a flier or advertisement about any sort of expiration date. However it was advertised that your bus pass was good for a whole year without explaining the conditions.
I demanded that I get my $20 back. I paid for a new pass that was advertised to be good for a year and I assumed my pass would work until next January.
She couldn't help me. Instead she suggested that I take it up with the Dean of Students so he can approve it and I can get my money back. But he has to approve it. Which means I have to fill out a form, meet with him, explain my situation, etc. I DON'T HAVE TIME FOR THIS CRAP!
I was fuming! I cannot believe the lack of customer service and complete disregard for my situation. They do not understand their student demographic at all! We are starving students. I don't currently have a car in my possession so the bus is my main form of transportation. With the rising cost of tuition, books, and living expenses I don't have the means to pay for a $40 (yeah they raised the price of that too!) pass that I HAVE ALREADY PAID FOR!
Not to sound like the newspaper kid from Better Off Dead, but I want my $20.
I will win. I promise. I must win.